Last updated: June 10, 2026
Honestly, Workshop Outlet started because we were tired of getting burned.
A few of us kept ordering gear online and half the time something showed up wrong. A tool that arrived rattling loose in the box. Something that ran fine for a week and then quit. Spares listed as available that turned out to be three states away and six weeks out. After a while you stop trusting the listings and start calling the manufacturer direct, which is a pain if all you want is one thing shipped to your bench by Friday.
So we put this store together as a kind of fix for that. Nothing fancy. A small, hand-picked catalog of tools, equipment, and workshop gear. We pick the stuff we would actually use ourselves. If a product keeps turning up in complaint threads or has a sketchy track record, we drop it. If it costs a bit more but the thing lasts, it stays.
One thing that matters a lot to us is going through authorized channels. Everything we sell is sourced from the manufacturer or an authorized distributor, with the original manufacturer support intact. No reboxed units, no gray-market imports with no paper trail. If something goes sideways after you get it home, you still have the factory support path open to you. That is the whole point.
The product pages are on the plainer side by design. You get the spec sheet, the photos, the dimensions, the power draw, the country of manufacture. We skip the marketing fluff because nobody reading a product page for a tool needs another paragraph about how "innovative" it is. Just tell me what it does and whether it fits my bench.
Shipping is free across the United States. It is not a promo, it just is how we do it. Orders usually ship in 1 to 2 business days and land within 7 to 10 business days, give or take depending on carrier pickups.
If you need a hand, we are people, not a chatbot. You can reach us here. Our team is around Monday to Friday, 9:00 AM to 5:00 PM (EST) and we try to get back inside 1 to 2 business days. Short answers usually the same day. Long answers that need us to dig into a spec sheet or ping a supplier might take the full window. We will not ghost you.
Returns are not a trick. Read the refund policy for the fine print but the short version is thirty days, no restocking fee, and we pay the return label if the product is on us. Common questions we get a lot live on the FAQ page.
That is about it. Appreciate you stopping by. If we can help you pick the right tool for what you are building, drop us a line.
Contact Information
Store Name: Workshop Outlet
Address: 54 2nd St, North Arlington, NJ, 07031, United States
Email: support@workshopoutlet.com
Number: (929) 730-3950
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.